Excellence in Nursing Practice

Suzan Ross

Suzan has been practicing as a nurse since graduating from the British Columbia Institute of Technology (BCIT) in 1982. She currently works at Vista House in Vancouver, a tertiary level residential treatment program for adults across B.C. with severe and complex eating disorders. Suzan also works at the Orchard Recovery and Treatment Centre on Bowen Island, providing care and treatment for adults withdrawing and recovering from substance abuse. In addition, she volunteers with the Mobile Medical Unit, a facility established to combat the opioid overdose crisis on Vancouver’s Downtown East Side.

During Suzan’s nursing career she has worked in clinical research trials and coordinator roles at the BC Cancer Agency, and in health promotion and education programs at Vancouver General Hospital. She has also travelled extensively into rural regions of B.C. providing health promotion and education. Suzan’s current role at Vista is as staff nurse, but she often covers for the coordinator and is frequently in a leadership role within the interdisciplinary team by providing training, supervision and program coordination as well as front-line clinical care.

Suzan’s clinical practice is characterised by the respect and kindness she displays to clients and their families. She believes in holistic care, recognizing a patient in all aspects of their life rather than defining them by their illness. She will go the extra mile for a patient, advocating for them as individuals but always from within the appropriate professional framework. These values are also evident in the warmth and integrity she brings to her interactions within the health care team. Suzan provides high standards of care in psychiatric nursing, while also supporting the therapeutic nature of the program which includes counselling and one to one support in a home like setting in order to help clients recover in a patient centered way.

Suzan is noted by her colleagues as someone who is kind, humble and highly respected. She is self-aware and has strong and mature boundaries and is thereby able to deliver consistently high quality care over the span of her career.